Location: Bangalore (Work from Office)
Type: Full-time
Experience: 1-2 years
What You'll Do
- Manage and maintain the customer database and CRM (MagicSlides) to ensure accuracy, proper segmentation, and effective engagement.
- Conduct cold calls, onboarding calls, and follow-ups with new and existing users.
- Respond to queries across email, chat, website, and phone professionally and promptly.
- Drive customer retention through regular check-ins, user education, and value-driven follow-ups.
- Track and report support metrics such as response time, query resolution, and follow-up rate.
- Identify upsell and cross-sell opportunities based on user behavior and needs.
- Communicate bugs, feedback, and user insights clearly to product and engineering teams.
- Keep internal records and CRM entries up to date to avoid loose ends.
What We're Looking For
- 1-2 years of experience in customer support, CRM operations, inside sales, or tele-support, preferably in a product-based company.
- Excellent English communication skills, both verbal and written.
- Confident on calls, structured in follow-ups, and proactive in communication.
- Familiarity with tools such as HubSpot, Freshdesk, Notion, and Google Sheets.
- Organized, process-driven, and detail-oriented.
Why Join Us
- Work with a fast-moving startup at the forefront of AI productivity.
- High ownership, autonomy, and exposure to a global user base.
- Young, passionate team and a learning-first culture.
- Competitive compensation and startup perks.
Skills: communication skills,customer retention,customer support,communication,customer,database,crm
