Job Description
Our Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive. Your main goal for this role will be to provide excellent customer satisfaction to the customers.
As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints though emails, social media and calls in a professional manner.
In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously.
If you are interested in this position and have a proven track record of successful customer service works, then apply now. We will contact you soon.
Responsibilities
- Understanding the products and services provided by the company.
- Supporting the customer through an email ticketing system, social media and phone calls.
- Resolving customer complaints and queries. Providing detailed information to customers.
- Maintaining records of each phone call for future reference.
- Providing the new employees with training sessions for enhancing their skills.
- Offering exceptional customer service and satisfaction.
- Following up with customers for any further information.
- Taking feedback from the customers.
- Negotiating the terms and conditions with the customer.
Requirements
- Previous Experience working as a Customer Support Executive or a similar position in the Customer Service department.
- Exceptional verbal and written communication skills.
- Good problem-solving abilities.
- A customer-oriented individual.
- Ability to meet deadlines and prioritize tasks.
- Outstanding interpersonal and organizational skills.
- Excellent phone etiquette and active listening abilities.
- A quick learner and exceptional ability to make decisions
