Customer Support Executive (Night Shift)

Division/Department: US Support (Voice & Email)

Location: Vikhroli, Mumbai

Job Title: Executive / Sr. Executive

Experience: 06 months to 1 year

Education: Any Graduate

** Candidates with CTC more than 4 LPA Do Not Apply **

** Comfortable to work in night shift **

** Company transport is NOT available **

General Description

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Work Experience Requirements

Skills:

Should be good in communication skills

Candidate should be smart and with a pleasing voice as this is a customer support profile

US process experience is mandatory

Roles and Responsibilities:

Attending inbound calls from customers on the support numbers.

Maintain quality parameters and provide accurate information related to the query asked by customer.

Provide accurate, valid and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Replying to emails received from the customers