Description
We are looking for a motivated and enthusiastic Customer Support Executive to join our team. This role is ideal for freshers or entry-level candidates who are eager to start their career in customer service. You will be responsible for assisting customers with their inquiries and ensuring a positive experience.
Responsibilities
- Handle customer inquiries and complaints via phone, email, and chat.
- Provide accurate information and assistance to customers regarding products and services.
- Maintain customer records and update account information as needed.
- Resolve issues in a timely and efficient manner while ensuring customer satisfaction.
Skills and Qualifications
- Good verbal and written communication skills in English and Hindi.
- Strong problem-solving and analytical skills.
- Proficiency in using customer support software and tools.
- Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook).
