About Us
E2logy is a leading software solutions company dedicated to empowering businesses with innovative technology and exceptional service. We combine our expertise in various domains with cutting-edge development practices to deliver high-quality, custom software solutions that cater to your unique needs and goals.
Visit our website: https://e2logy.com/ to learn more about our services and expertise.
Job Description
We are looking for a Customer Support Executive with experience in international voice processes (US-based support preferred) to handle customer queries related to bookings, cancellations, and service issues for a hospitality-based project. The candidate will be responsible for providing high-quality customer support via calls, emails, and chat while ensuring customer satisfaction and adherence to service-level agreements.
Requirements
- Handle inbound and outbound customer calls for international clients (US process).
- Resolve customer queries related to bookings, cancellations, refunds, and general inquiries
- Provide support via email and chat in a timely and professional manner
- Maintain accurate records of customer interactions in CRM systems
- Ensure high customer satisfaction and meet defined SLAs and KPIs
- Escalate complex issues to the relevant teams when required
- Work in rotational shifts, including night shifts
Required Skills
- Excellent spoken and written English (neutral accent preferred)
- Experience in travel, hospitality, or booking platforms is an added advantage
- Strong communication and listening skills
- Experience in handling international customers (US process preferred)
- Basic knowledge of CRM tools (Zendesk, Freshdesk, Salesforce, etc.)
- Good problem-solving and multitasking abilities
Eligibility
- Graduate in any discipline
- Willingness to work in rotational shifts (24×7 environment)
- Immediate joiners preferred
Benefits
- Night shift allowance
- Work from home flexibility for night shift
- Career growth opportunities in international projects
- Exposure to global customer support operations
Application Process
- Submit your resume, cover letter, and optionally a portfolio of academic projects or personal work to [Confidential Information]
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