Job Title: Customer Support Executive – Chat & Voice Process (Food Delivery Platform)
Location: Indore (On-site) | Full-time role
Salary & Benefits
- Freshers: ₹12,000 – ₹14,000 (In-hand approx.)
- Experienced Candidates: ₹13,500 – ₹15,500 (In-hand approx.)
- Performance-driven work environment with growth opportunities
Shift Details
- Rotational shifts (9 hours including 1-hour break)
- Rotational week off
About The Role
We are hiring enthusiastic and customer-oriented individuals for a leading food delivery platform's customer support team. This role is ideal for candidates who enjoy interacting with customers, solving problems, and delivering a great service experience. If you have strong communication skills and are looking to start or grow your career in customer support, this is a great opportunity.
Key Responsibilities
- Handle inbound customer queries via chat and calls in a professional manner
- Resolve issues related to orders, payments, deliveries, and app usage
- Provide accurate information and ensure quick resolutions
- Maintain high levels of customer satisfaction
- Follow defined quality standards and company guidelines
- Meet daily performance targets and KPIs
Eligibility Criteria
- Minimum qualification: 12th Pass
- Good English communication skills (mandatory)
- Basic computer knowledge
- Willingness to work in rotational shifts
- Immediate joiners preferred
Key Skills
- Strong verbal communication
- Active listening skills
- Problem-solving ability
- Positive and customer-first attitude
Why Apply
- Opportunity to work with a leading digital platform
- Entry-level friendly role with structured training
- Career growth in the customer experience domain
- Dynamic and fast-paced work environment
Skills: customer support,skills,communication,chat,communication skills,customer,customer experience
