Customer Support Executive

Nashira Accessories Private Limited is a brand that celebrates individuality through a curated collection of exquisite jewelry. With a focus on self-expression, each piece is designed to reflect and capture the nuanced personality of its wearer. Nashira believes that jewelry transcends adornment to become a meaningful medium for personal storytelling. The company is committed to delivering high-quality and uniquely crafted accessories that inspire confidence.

This is a full-time on-site role for a Customer Support Executive based in Noida. In this role, you will assist customers by addressing their inquiries, resolving issues, and ensuring a positive customer experience. Your day-to-day tasks will involve handling customer communications across different channels, maintaining records of interactions, and working with other teams to improve support processes. You will also participate in customer feedback analysis to enhance the overall quality of services.

• Excellent verbal and written communication skills, with a customer-centric approach
• Proficiency in handling customer inquiries and resolving issues effectively
• Strong interpersonal skills and the ability to maintain positive customer relationships
• Familiarity with CRM tools and basic computer skills
• Ability to work collaboratively with cross-functional teams
• Attention to detail and excellent problem-solving abilities
• Previous experience in customer support or related roles is highly desirable
• Bachelor's degree or equivalent experience is an advantage