Customer Support Executive

Company Description NammaBill is a simple and powerful GST billing and business management platform built for Indian businesses, including retailers, traders, and small business owners. The platform enables users to create GST invoices, manage products and inventory, track sales, generate GST reports, and share invoices easily through WhatsApp. With cloud backup and multi-device synchronization, NammaBill keeps business data secure and accessible anytime. Designed to be easy-to-use, reliable, and hassle-free, NammaBill helps businesses save time, reduce billing worries, and manage daily operations more efficiently.
Role Description The Customer Support Executive will provide day-to-day support to NammaBill users by handling incoming queries through phone, chat, and email, ensuring timely and accurate resolutions. Responsibilities include guiding customers on platform features, assisting with GST billing and basic technical issues, and escalating complex problems to the appropriate internal teams. The role also involves maintaining clear records of customer interactions, gathering feedback, and contributing to continuous improvement of support processes. This is a full-time, on-site role based in Salem, requiring regular coordination with product and operations teams to deliver a consistent and positive customer experience.
Qualifications

• Strong customer-facing skills in Customer Support and Customer Service, with a focus on clear communication and problem-solving.
• Ability to manage Online Support channels and maintain high Customer Satisfaction through timely, empathetic responses.
• Basic Technical Support capabilities to troubleshoot common software issues and guide users through the NammaBill platform.
• Good spoken and written communication skills in English; fluency in local languages is an advantage.
• Comfort with using business software, mobile apps, and cloud-based tools; prior experience in SaaS or billing solutions is a plus.
• Organized and detail-oriented, with the ability to document interactions and follow standard operating procedures.
• Ability to work collaboratively in an on-site team environment in Salem and maintain a customer-first mindset.
• Preferred qualification: Diploma or bachelor's degree in any discipline; prior experience in customer support or helpdesk roles is beneficial.