Customer Support Executive

Company Description

MyWall is a creator-focused platform that helps influencers turn their passion into unlimited opportunities. It enables creators to transform their content into rewards, perks, and income, while giving them a space to grow and thrive. For brands, MyWall offers seamless collaborations, detailed analytics, and long-term campaign tracking to maximize impact. By connecting creativity with data-driven tools, MyWall helps both creators and brands unlock new possibilities. Applicants joining MyWall become part of a movement that elevates creator influence into meaningful business outcomes.

Role Description

The Customer Support Executive role at MyWall is a full-time, on-site position based in Gurugram. In this role, the executive will respond to customer inquiries across digital channels, provide timely information about platform features, and resolve issues related to accounts, campaigns, and creator-brand interactions. They will handle support tickets, escalate technical concerns to relevant teams, and follow up to ensure resolutions meet customer expectations. The executive will also document common issues, contribute to FAQs and support resources, and share feedback with product and operations teams to improve overall user experience. Regular collaboration with internal stakeholders will help maintain high service standards for both creators and brand partners.

Qualifications

• Candidates should possess strong Customer Support and Customer Service skills to handle inquiries professionally and efficiently.
• Candidates should possess skills in Online Support and Customer Satisfaction to manage digital interactions and maintain positive user experiences.
• Candidates should possess Technical Support capabilities to troubleshoot platform-related issues and guide users through solutions.
• Strong communication skills, both verbal and written, with the ability to explain complex information in a clear, user-friendly manner.
• Proven ability to work in a fast-paced environment, prioritize tasks, and manage multiple cases simultaneously.
• Experience in SaaS, digital platforms, or influencer/creator ecosystems is an advantage.
• Basic understanding of CRM tools, ticketing systems, and customer support workflows.
• Relevant diploma or degree in any field, or equivalent practical experience in customer-facing roles.