Job Title: Customer Support Executive
Job Type: Full-time, Work from Office (WFO)
Shift Timing: 9:00 AM – 6:00 PM (6 Days Working)
Location: Chhatarpur (Delhi)
Salary: ₹20000-₹22000
Experience: Fresher & Experienced both
Industry: Health & Wellness | Nutraceuticals
About Muditam
Ayurveda Muditam Ayurveda is a diabetes-focused health and wellness company dedicated to helping people manage Type 2 Diabetes. We provide trusted, natural, and result-oriented products backed by research.Our mission is to transform diabetes management and improve millions of lives.
Who We're Looking For
We are looking for proactive and customer-focused Customer Support Executives to manage customer queries related to RTO shipments, lost orders/data complaints, and service-related issues.This role requires excellent communication skills, problem-solving ability, and a strong focus on ensuring customer satisfaction.
Key Responsibilities:
- Handle inbound and outbound calls/emails/chats related to RTO (Return to Origin), lost orders, delivery delays, and product-related issues.
- Provide clear updates to customers and resolve complaints in a professional manner.
- Coordinate with logistics/courier partners to track and resolve RTO or lost order cases.
- Maintain accurate case records and update the CRM with every interaction.
- Escalate unresolved or critical cases to the operations/logistics team for faster closure.
- Proactively follow up with customers to ensure resolution and build trust.
- Meet performance metrics such as response time, resolution rate, and customer satisfaction (CSAT).
What We Offer:
- Competitive fixed salary with performance-based growth.
- Supportive and collaborative work culture.
- Regular learning and development opportunities.
- Stability and long-term career growth within the company.
- Healthy work-life balance with daytime office hours.
Requirements:
- Minimum Graduate qualification.
- Excellent spoken English & Hindi is mandatory.
- Fresher - 1 year of experience in Customer Support / BPO / E-commerce / Logistics.
- Strong problem-solving ability and patience while handling escalated cases.
- Ability to multitask and work under pressure.
- Comfortable working full-time from office (Chhatarpur location)
