Customer Support Executive

Company overview:

mCaffeine is India's 1st caffeinated personal care brand with an exciting range of Caffeinated products for young and aspiring millennials. We believe in Confidence over all skin & body biases. Redefining the age-old notions of beauty associated with colour, we never sell insecurities. We have vowed not to make fairness products. At mCaffeine beauty has no colour or gender.

It's about you: - You are a revolution, a culture, a routine, a high, and essentially now - a Lifestyle.

- You are Bold, Young and Confident.

Come, join the pack!

Responsibilities:

• Handling customer complaints via Instagram DMs, email and ensuring customer satisfaction.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.

Qualifications:

• Education - any graduate
• 1-2 years of experience in customer support / customer relationship preferred
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Good knowledge of MS-Office & Google sheets.
• Knowledge of customer service practices and principles
• Freshers with excellent communication skills can apply!

Social Media handles:

Website - https://www.mcaffeine.com/pages/about-us

LinkedIn - https://www.linkedin.com/company/mcaffeine/mycompany/

Instagram - https://www.instagram.com/mcaffeineofficial/

Contact us:

Careers [Confidential Information]