Customer Support Executive

Maxima Solutions Pvt. Ltd. | Hyderabad

Position: Customer Support / Calling Executive

Experience: 3+ Years

Location: Hyderabad

Employment Type: Full-Time

Role Overview

Maxima Solutions is looking for confident, customer-focused Customer Support / Calling Executives to join our team in Hyderabad.

The ideal candidate should have strong experience in customer communication, telecalling, voice processes, inside sales, customer relationship management, and follow-ups. The candidate will be responsible for handling customer interactions professionally, understanding requirements, resolving queries, maintaining accurate records, and ensuring a positive customer experience.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Understand customer requirements, concerns, and expectations through effective communication.
• Provide accurate information and appropriate solutions to customer queries.
• Follow up with customers regarding requirements, pending information, services, or other business-related matters.
• Maintain professional and courteous communication during every customer interaction.
• Handle high-volume calls while maintaining quality and productivity.
• Identify customer needs and coordinate with relevant internal teams for resolution.
• Maintain proper records of calls, customer interactions, follow-ups, and outcomes.
• Update customer information and activities in CRM systems, MS Excel, or Google Sheets.
• Make timely follow-up calls and ensure closure of assigned customer requests.
• Escalate complex customer issues to the appropriate team or reporting manager.
• Maintain confidentiality of customer and company information.
• Achieve assigned daily/weekly calling, follow-up, and productivity targets.
• Support the team in customer retention, relationship management, and business development activities when required.
• Maintain a positive, professional, and customer-centric approach at all times.

Key Requirements

• Minimum 3 years of experience in Customer Support, Telecalling, Voice Process, Inside Sales, Customer Relationship Management, or similar roles.
• Excellent verbal and written communication skills.
• Strong command of English with professional conversational skills.
• Confident and comfortable speaking with customers over the phone.
• Strong interpersonal and relationship-building skills.
• Excellent active listening and problem-solving abilities.
• Ability to understand customer requirements and respond appropriately.
• Comfortable handling high-volume calls and multiple customer follow-ups.
• Strong follow-up and customer coordination skills.
• Good working knowledge of MS Excel / Google Sheets.
• Experience working with CRM systems will be an added advantage.
• Ability to maintain accurate call records and customer data.
• Strong time-management and organizational skills.
• Professional attitude with a positive and customer-focused approach.

How to Apply

Interested candidates can share their updated resume with:

[Confidential Information] (8329487958)

Subject: Application – Customer Support / Calling Executive

Location: Hyderabad

Join Maxima Solutions and grow your career in Customer Support & Business Operations!