Customer Support Executive / Marketing Executive

Location: Indore, Madhya Pradesh

Work Mode: On-Site

Shift: Night Shift (US Clients)

Experience: 1–3 Years

Key Responsibilities

• Communicate with US clients through calls, emails, and chats.
• Understand customer requirements and provide appropriate product support.
• Handle customer queries, issues, and follow-ups professionally.
• Promote SaaS/IT products to potential customers.
• Generate leads through email, LinkedIn, and other relevant channels.
• Follow up with prospects and maintain strong client relationships.
• Understand client needs and coordinate with internal teams for resolution.
• Maintain customer and lead information in CRM/tools.
• Support sales and marketing activities as required.

Requirements

• 1–3 years of experience in Customer Support, Sales, Marketing, or Business Development.
• Experience working with SaaS/IT products will be preferred.
• Excellent English communication skills, both written and verbal.
• Comfortable communicating with US/international clients.
• Good customer-handling and problem-solving skills.
• Basic understanding of lead generation and digital outreach.
• Comfortable working in a night shift.

Preferred

• Experience with SaaS, software products, CRM, ticketing systems, or B2B clients.
• Prior experience handling international customers.