Customer Support Executive

Job Description:

Job Summary

We are looking for amotivated and empathetic Customer Support Executiveto join our team. In this role, you will act as thefirst point of contact for customers, ensuring their queries are handled promptly and professionally.

You will play a key role in maintaininghigh customer satisfactionby resolving issues, providing accurate product information, and delivering a seamless support experience. The ideal candidate should havestrong communication skills, a problem-solving mindset, and the ability to work in a fast-paced environment.

Key Responsibilities

• Handle customer queries viaphone and emailin a professional manner
• Understand, identify, and resolve customer issuesescalate complex caseswhen required
• Collect and summarizecustomer feedbackand coordinate with internal teams
• Develop strongproduct knowledgeand stay updated with product enhancements
• Maintain accurate records ofcustomer interactions in CRM systems
• Ensure all customer information is properly documented for tracking and analysis
• Follow up with customers and internal teams to ensuretimely resolution
• Collaborate with cross-functional teams to ensure aconsistent customer experience

Qualifications

• Bachelor's degree in any discipline
• 1-2 years of experiencein customer support / helpdesk roles
• Excellentverbal and written communication skills in English
• Strongproblem-solving ability and customer-first approach
• Ability tomultitask and manage time effectively
• Proficiency inCRM tools, Microsoft Office, and Google Workspace
• High level ofempathy and patiencewhile handling customer queries

Work Timing
Shift:5:30 AM to 2:30 PM (L1 Support)

Benefits

• Competitive salary with performance-based incentives
• Health and wellness benefits
• Professional development opportunities
• Collaborative and supportive work environment
• Opportunity to work with agrowing global technology team