Customer Support Executive

Customer Support Associate (Technical Support)

Location: Bhopal, Madhya Pradesh

Department: Customer Support

Employment Type: Full-Time

About the Role

We are seeking a proactive and customer-focused Customer Support Executive (Technical Support) to

deliver exceptionalsupport experiences and ensure customer success with our SaaS products. The ideal

candidate will possess strong technical aptitude, excellent communication skills, and the ability to

troubleshoot and resolve customer issues efficiently while maintaining high service standards.

Key Responsibilities

● Provide technical and functionalsupport to customersthrough email, chat, and virtual meetings.

● Assist customers with product onboarding,setup, configuration, and adoption.

● Troubleshoot application, integration, configuration, and workflow-related issues.

● Analyze customer requirements and provide accurate, timely, and effective solutions.

● Identify configuration issues, user errors, and product defects, escalating cases with proper

documentation when required.

● Address customer inquiriesrelated to subscriptions, renewals, upgrades, billing, and account

management.

● Ensure adherence to defined Service Level Agreements(SLAs) while managing multiple support

requests.

● Maintain accurate and detailed records of customer interactions, issues, and resolutions within

support systems.

● Collaborate with Product, Development, and Customer Successteamsto facilitate timely issue

resolution.

● Continuously enhance product knowledge and stay updated on integrations, APIs, automation

workflows, and industry best practices.

● Contribute to customersatisfaction,retention, and overallservice excellence.

Required Qualifications

● Bachelor's degree in B.Tech, BCA, MCA, B.Sc. (Computer Science/IT), or an equivalent technical

discipline.

● Strong understanding of APIs, REST APIs, Webhooks, OAuth, JSON, Postman, SaaS platforms,

and automation workflows.

● Excellent written and verbal communication skillsin English.

● Strong analytical, troubleshooting, and problem-solving abilities.

● High level of ownership, accountability, and attention to detail.

● Ability to manage customer interactions professionally and independently.

Preferred Experience

● 0–3 years of experience in Technical Support, Product Support, SaaS Support, Customer Support,

or a related role.

● Fresh graduates with strong technical fundamentals, excellent communication skills, and a

customer-first mindset are encouraged to apply.