Customer Support Executive

About Lumisha India

Lumisha India Pvt. Ltd. is a Kolkata based company working with clients in the USA, handling their customer support and backend operations. We are hiring Customer Support Executives for our US shift team. This is a full time, in office role for someone who wants to build a long term career in international operations.

Shift and Location

Shift: 5:00 PM to 2:30 AM IST (aligned to US business hours), Monday to Friday, 40 hours per week.

Location: In office at Golaghata, Kolkata 700048 (near Sreebhumi and Ultadanga). This is NOT a remote or work from home role.

What you will do

Respond to US customer queries over email, chat and phone.

Process orders, update records and prepare documentation accurately.

Follow up on open items and keep customers informed.

Communicate clearly with US clients and team members, and meet daily targets.

What we are looking for

Excellent spoken and written English, comfortable talking to US clients.

Confident with computers (email, spreadsheets, web tools, good typing speed a plus).

Freshers are welcome. We provide full training, so prior BPO or voice process experience is good to have but not required.

Living in or near Kolkata 700048 and able to commute to our office in Golaghata / Sreebhumi (ideally a 30 to 60 minute journey). Nearby areas include Lake Town, Bangur, Kestopur, Baguiati, Dum Dum, VIP Road and Ultadanga.

Available and committed to the night shift (5 PM to 2:30 AM), 5 days a week.

Reliable and punctual. We are a small team where every shift counts, so consistent attendance and on time reporting matter a lot to us.

Looking for a long term role, not a short term or part time arrangement.

Please apply only if you live in or near Kolkata, can reliably work the 5 PM to 2:30 AM in office shift five days a week, and are looking to commit long term. Please do not apply for a work from home or part time arrangement, as this role is in office and night shift by nature.

How to apply

Fill in our careers form: https://docs.google.com/forms/d/e/1FAIpQLSfH6t5pjB23G_scf-67Lcc3d0KCcnilfXPSdAf7yHx1F5rpng/viewform

You can also send your CV to [Confidential Information] with a short note on (1) which area of Kolkata you live in and (2) whether the night shift works for you long term.