We are seeking a Customer Support Associate who is passionate about delivering exceptional customer experiences and building strong customer relationships.
Key Responsibilities:
- Respond to customer inquiries across multiple channels (chat, email, calls) in a timely and professional manner.
- Assist customers with product details, orders, payments, shipping, returns, and exchanges.
- Handle customer complaints and provide appropriate resolutions, escalating when required.
- Maintain accurate records of customer interactions, transactions, and feedback.
- Collaborate with internal teams to resolve issues efficiently.
- Guide customers on products and services to help them make informed decisions.
- Monitor feedback and suggest improvements to enhance customer experience.
- Stay updated on company policies, product offerings, and eCommerce platform features.
Requirements:
- Bachelor's degree in a relevant field.
- 0–1 year of experience in customer support (preferably in e commerce or retail).
- Excellent communication skills in English and Hindi
- Good problem-solving and interpersonal skills.
- Ability to manage high-volume queries with patience and professionalism.
- Familiarity with e commerce platforms, CRM tools, and order management systems is a plus.
- Self-motivated, detail-oriented, and able to work independently in a remote setup.
Salary : ₹10,000 – ₹15,000 per month
Location: Mavelikara, Kerala
