Customer Support Executive

Company Description Kessey Technologies Pvt. Ltd. is an Indian electronics manufacturing and technology company focused on delivering reliable, safe, and innovative electrical and electronic solutions. The company specializes in research, design, manufacturing, and assembly of products that serve modern homes, commercial environments, and infrastructure projects. Its state-of-the-art manufacturing facility emphasizes precision production and stringent quality control processes. Kessey Technologies adheres to both Indian and international electrical standards and is driven by the belief that electrical safety is an essential requirement, not an option. Team members join a culture committed to quality, innovation, and safety in every product.

Role Description This is a full-time, on-site Customer Support Executive role based in Ernakulam. The Customer Support Executive will handle customer inquiries through phone, email, chat, and other channels, ensuring timely, accurate, and professional responses. Responsibilities include resolving product-related questions, troubleshooting basic technical issues, and coordinating with internal teams to address more complex cases. The role also involves logging and tracking customer interactions, following up on pending issues, and maintaining detailed records in support systems. The Customer Support Executive will contribute to improving customer satisfaction by identifying recurring issues, suggesting process improvements, and providing feedback to the product and operations teams.

Qualifications

• Strong customer-facing skills, including Customer Support and Customer Service, with a focus on empathy, professionalism, and clear communication.
• Experience supporting customers through digital channels, such as Online Support, email, chat, or ticketing platforms.
• Ability to troubleshoot and resolve issues using Technical Support skills, particularly for electrical or electronic products, or willingness to learn.
• Commitment to Customer Satisfaction, including proactive follow-up, ownership of cases, and attention to detail in documentation.
• Excellent verbal and written communication in English; proficiency in local languages is an advantage.
• Strong problem-solving, active listening, and time-management abilities, with the capacity to handle multiple cases simultaneously.
• Comfort working in an on-site, fast-paced environment and collaborating with cross-functional teams such as engineering, sales, and operations.
• Previous experience in customer support, technical helpdesk, or service roles in electronics or technology sectors is an added advantage.