Job Role: Customer Support Executive – BPO / Voice Process
Job Description
- Provide proactive customer care and support to allocated clients.
- Handle customer queries and requests in a professional and courteous manner.
- Understand customer concerns and provide appropriate solutions or assistance.
- Maintain a high standard of customer service during every interaction.
- Communicate clearly and professionally with customers.
- Maintain accurate records of customer interactions and service requests.
- Escalate complex or unresolved issues to the appropriate team when required.
- Follow company policies, customer service procedures, and quality standards.
- Ensure timely follow-up and resolution of customer concerns.
Required Skills
- Good command of Hindi and English.
- Excellent verbal communication and interpersonal skills.
- Professional and courteous customer-handling approach.
- Good listening and problem-solving skills.
- Customer-focused attitude.
- Ability to work effectively in a BPO/voice-process environment.
Job Details
- Work Location: OMER BUILDING, Kutbi Guda, Kachiguda, Hyderabad, Telangana, India.
- Department: Customer Support.
- Role / Category: Customer Support – BPO / Voice / Blended.
- Employment Type: Full-Time.
