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Customer Support Executive

Customer Support Executive

jobtrade
  • Posted 13 days ago
  • Over 50 applicants have applied

Job Description

Job Role: Customer Support Executive

Job Description

  • Handle inbound calls related to banking products and services.
  • Understand customer requirements and recommend suitable banking products.
  • Promote banking products and convert customer interactions into sales.
  • Achieve assigned individual sales and performance targets.
  • Provide accurate information about banking products, services, and processes.
  • Maintain high standards of customer service and professional communication.
  • Address customer queries and provide appropriate solutions.
  • Follow all banking policies, compliance guidelines, and quality standards.
  • Maintain accurate records of customer interactions and sales activities.

Language Requirements

Candidates must have good English communication skills along with any one of the following combinations:

  • English + Telugu + Hindi
  • English + Tamil
  • English + Kannada
  • English + Malayalam

Required Skills & Competencies

  • Good English communication is mandatory.
  • Strong verbal communication and interpersonal skills.
  • Customer-handling and relationship-building skills.
  • Sales and persuasion abilities.
  • Ability to understand customer needs and recommend suitable products.
  • Target-oriented approach.
  • Basic knowledge of banking products and services.
  • Ability to follow compliance and quality standards.

More Info

Job Type:
Industry:
Function:
Employment Type:

Key Skills

Basic knowledge of banking products and services

Customer-handling and relationship-building skills

Ability to understand customer needs and recommend suitable products

Sales and persuasion abilities

About Company

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Hyderabad, India
Skills:
Basic knowledge of banking products and servicesCustomer-handling and relationship-building skillsAbility to understand customer needs and recommend suitable productsGood English CommunicationSales and persuasion abilities