Customer Support Executive

Company Description JobBricks is a talent and career platform focused on connecting ambitious professionals with organizations seeking exceptional talent. The company brings job seekers, employers, and diverse career opportunities together in one place to simplify hiring and job discovery. JobBricks offers relevant job opportunities across industries, talent solutions for building strong teams, and timely job and career updates. The platform also provides resume and interview guidance to help individuals strengthen their profiles and prepare effectively. JobBricks is driven by the belief that the right opportunity can shape a career and the right talent can transform a business.
Role Description The Customer Support Executive role at JobBricks is a full-time, on-site position based in Ahmedabad. In this role, the individual will handle incoming inquiries from job seekers and employers through phone, email, and online channels, ensuring timely and accurate responses. The position involves guiding users on how to navigate the platform, resolving account and access issues, and providing basic technical support when needed. The Customer Support Executive will also document interactions, escalate complex cases to relevant teams, and follow up to ensure resolution and customer satisfaction. Day-to-day responsibilities include maintaining service quality standards, updating knowledge of platform features, and contributing feedback to improve processes and user experience.
Qualifications

• Strong customer-facing skills, including Customer Support and Customer Service, with a focus on clear communication and empathy.
• Experience in maintaining Customer Satisfaction by managing expectations, resolving issues, and following up with users.
• Ability to provide Online Support across multiple channels (email, chat, phone) and manage queries efficiently.
• Basic Technical Support capabilities to troubleshoot common platform and account-related issues.
• Proficiency in English; additional local language skills are an advantage.
• Good problem-solving, time management, and organizational skills.
• Comfort working with CRM or ticketing tools and standard office software.
• Prior experience in customer support or service-oriented roles; experience in HRTech or recruitment platforms is a plus.
• Minimum of a bachelor's degree or equivalent experience in business, communications, or a related field.