Location: Mumbai (On-site)
Experience: 2–5 Years
Salary: Up to ₹4.8 LPA
About The Role
We're hiring a sharp, client-focused Customer Support Executive to be the connective tissue between our customers and our internal teams — sales, production, accounts, and logistics.
This isn't a passive support role. You'll own the customer relationship end-to-end: fielding inquiries, tracking leads, coordinating orders, and driving collections — all while making every customer interaction feel seamless. If you thrive in fast-moving B2B environments and have a knack for building trust over the phone and on email, this role is for you.
Experience in jewellery manufacturing, precious metals, bullion, alloys, or industrial B2B sales is a strong advantage.
What You'll Do
Inside Sales & Customer Coordination
- Manage inbound inquiries across phone, email, and WhatsApp
- Coordinate meetings, product discussions, and follow-ups between customers and the sales team
- Build lasting relationships through timely, proactive communication
Lead & CRM Management
- Own CRM hygiene — log every interaction, update lead stages, track follow-ups
- Ensure no inquiry, quotation, or sample request falls through the cracks
Order & Sales Coordination
- Track orders from confirmation to delivery, coordinating across production and logistics
- Prepare quotations, order confirmations, and customer-facing documentation
- Proactively update customers on status and timelines
Sample & Trial Coordination
- Manage sample dispatch and coordinate trial feedback loops
- Relay customer insights to the sales and technical teams
Payment Follow-Up & Collections
- Follow up on outstanding payments in coordination with accounts
- Escalate overdue cases when needed, professionally and promptly
Account Growth & Retention
- Monitor purchase patterns and flag upsell/cross-sell opportunities
- Support preparation of customer-specific pricing and proposals
- Drive repeat business through consistent relationship management
What We're Looking For
Education: Graduate in Commerce, Business Administration, Marketing, or related field
Experience: 2–5 years in inside sales, customer support, sales coordination, or client success
Industry preference: Jewellery, precious metals/bullion, alloy or industrial manufacturing, B2B product sales
Skills
- Strong communicator — verbal and written
- Comfortable managing CRM systems and lead tracking tools
- Detail-oriented with solid multitasking ability
- Proficient in MS Excel and MS Office
- Collaborative, cross-functional team player
Why This Role
- Join a growing B2B manufacturing company with a strong customer base
- Gain real exposure across inside sales, client success, and business development
- Work in a collaborative team that invests in your growth
- Clear path for advancement as the business scales
Skills: crm,communication,management,customer support,customer,sales coordination,jewelry,b2b,alloys,gold jewelry,manufacturing,silver,brass,inside sales,sales
