Key Responsibilities
- Handle customer queries via calls, chats, and emails in a clear and polite manner
- Understand customer issues and provide the right resolution or guidance
- Share unresolved or complex cases with the concerned team when needed
- Ensure timely responses and proper follow-ups until the issue is closed
- Maintain basic records of interactions and updates for tracking purposes
About Company: Astrotalk is an online platform for astrology consultation. Users who want to talk to an astrologer may connect over a call or chat with them live and speak with them about anything. The subject could be anything from marriage or love life to career or health.
