Key Responsibilities
- Make outbound calls to customers as per the defined process
- Collect structured customer feedback and service experience details
- Communicate clearly and professionally in assigned languages
- Accurately capture call responses in CRM / reporting tools
- Follow brand communication guidelines and call scripts
- Meet daily productivity and quality benchmarks
- Escalate customer concerns or issues as required
About Company: At Absolute Brand, we are dedicated to curating fashion-forward lifestyle experiences. Our flagship brand, Big Hello, caters to Plus Life customers, offering a diverse range of apparel categories tailored to meet their unique style needs. From workwear to casualwear, smart casuals, denim, traditional wear, and occasion wear for both men and women, our collections are designed to inspire confidence and celebrate individuality.
