Customer Support Executive

Customer Support Executive - Voice

Leading IT firm in Kochi, looking for a Customer Support Executive to handle inbound voice calls, resolve customer queries, and ensure a high level of customer satisfaction. The ideal candidate should have excellent communication skills and a customer-first approach.

Key Responsibilities:

• Handle inbound customer calls in a professional manner
• Retail Voice Support
• Assist employees of clients through calls.
• Provide help regarding employee queries.
• Address customer queries, complaints, and requests efficiently
• Escalate complex issues to the appropriate department
• Maintain records of customer interactions in the system

Basic Requirements:

• Minimum 1 year experience in BPO/Call Centre/Customer Support
• Educational qualification – Plus two and above
• Excellent Communication skill- Speaking (CEFR-B2)
• Able to quickly understand issues and requests employees.
• Immediate joiner
• Willing to work in rotational 9hrs shift (8hrs work+1hr break, mostly night shift )
• Rotational week-off
• Level 1 hiring
• Salary offered- 2,72,300 to 3,50,000 LPA
• Location- Kochi (Kakkanad)
• Cab availability from 6.30PM-6.30AM within 25KM premises of office