About The Company
NAZZTEC is a leading organization in the technology and customer service industry, dedicated to delivering innovative solutions and exceptional client experiences. With a strong reputation for quality and reliability, NAZZTEC prides itself on fostering a dynamic and inclusive work environment that encourages growth and professional development. The company serves a diverse client base across multiple sectors, including retail, finance, healthcare, and technology, providing tailored customer support services that meet the highest standards of excellence.
About The Role
We are seeking a dedicated and professional Customer Service Executive to join our team at NAZZTEC in Gurgaon. This role involves engaging with clients to understand their needs, resolving queries efficiently, and ensuring a high level of customer satisfaction. The ideal candidate will possess excellent communication skills, a proactive attitude, and the ability to work effectively in a fast-paced environment. This position offers an excellent opportunity for individuals looking to develop their careers in customer service within a reputable organization committed to employee growth and client success.
Qualifications
The ideal candidate should meet the following qualifications:
- Graduation is mandatory from a recognized university or institution.
- Excellent verbal and written English communication skills.
- Minimum of 1 year of verifiable experience in a BPO or customer service role.
- Strong understanding of customer service practices and procedures.
- Ability to work efficiently under pressure and handle multiple tasks simultaneously.
- Good interpersonal skills with a customer-centric approach.
Responsibilities
The key responsibilities for this role include:
- Engaging with clients via phone, email, or chat to understand and address their needs effectively.
- Building and maintaining strong relationships with clients to enhance customer loyalty and satisfaction.
- Handling customer queries promptly, professionally, and efficiently, ensuring resolutions are aligned with company policies.
- Ensuring the delivery of high-quality customer service in accordance with established process guidelines.
- Documenting interactions and updating customer records accurately within the CRM system.
- Collaborating with team members and other departments to resolve complex issues and improve service delivery.
- Participating in ongoing training sessions to stay updated on product knowledge and customer service best practices.
Benefits
NAZZTEC offers a comprehensive benefits package designed to support our employees well-being and professional growth, including:
- Competitive salary structure with performance-based incentives.
- Opportunities for career advancement within a rapidly growing organization.
- Health insurance coverage for employees and their dependents.
- Paid leave and holidays as per company policy.
- Training and development programs to enhance skills and knowledge.
- A supportive and inclusive work environment that values diversity and innovation.
Equal Opportunity
NAZZTEC is an equal opportunity employer committed to fostering an inclusive workplace. We do not discriminate based on race, gender, age, religion, disability, or any other protected characteristic. We believe in providing equal employment opportunities to all qualified candidates and promoting a culture of diversity and respect across our organization.
