Customer Support Executive

Job Role: Customer Relationship Management Executive

CTC: 15 - 25K + Incentives

Exp: 0 - 1 year

Location: Vijay Nagar, Indore

About the Company:

Our client company is an ed-tech focused on creating interactive kit-based programs that ensure rich, engaged learning, seamlessly blending traditional approaches with new research-based pedagogical practices. We create learning products for young learners between the ages of 0- 8 years. Company has a customer base in more than 700 cities in India and 20 other countries.

Job Profile:

We are looking for enthusiastic CRM Executives to generate sales either by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to buy products or services. A successful telemarketer must be friendly and persuasive. You must be able to understand the customer's requirements in a short time and present solutions that meet their needs.

Responsibilities:

1. Call people using a given lead.

2. Answer incoming calls from prospective customers.

3. Use scripts to provide information about product's features, prices, etc. and present

their benefits.

4. Ask pertinent questions to understand the customer's requirements.

5. Persuade the customer to buy by demonstrating how our products meet their needs.

6. Record the customer's personal information accurately in a computer system.

7. Go the extra mile to meet sales quota and facilitate future sales.

8. Keep records of calls and sales and record useful information.

Requirements:

1. Proven experience as a telemarketer or similar sales/customer service role.

2. Proven track record of successfully meeting sales quotas preferably over the phone.

3. Working knowledge of relevant computer programs (e.g. CRM software) and telephone

systems.

4. Excellent communication and presentation skills and Proficient in English.

5. Skilled in negotiation and dealing with complaints.

6. Persistent and results-oriented.

7. Attractive fixed salary component plus performance based variable incentive.Company Description