Location: Adyar, Chennai
Working Days: 6 days -Mon to Sat
Timing: 09:30am to 6:30pm
Level Up Your Career with Us
Are you passionate about gaming Do you love helping others navigate the gaming universe If you're a customer support wizard with a knack for problem-solving and a love for all things gaming, we want YOU on our team!
Your Mission is to be:
Roles & Responsibilities
- Support Customers Across Channels: Handle customer questions through phone, email, or chat. Help them with product, service, and order-related queries in a friendly and professional way.
- Solve Technical Issues: Guide customers with problems related to gaming consoles, games, or accessories. Use your product knowledge to troubleshoot and offer the best solutions.
- Work with Other Teams: Coordinate with the sales and logistics teams to ensure smooth deliveries and resolve any order issues quickly.
- Keep Accurate Records: Update customer details, issues, and feedback in the CRM system to help the team improve overall service.
- Help Improve Processes: Share useful feedback, highlight major issues, and help us make customer support better and more efficient.
You're probably a match if you have:
Required Qualifications
- Experience: Minimum of 1 year in a customer support or sales support role, ideally in the gaming or tech industry.
- Communication Skills: Fluency in English and proficiency in Hindi are mandatory, as you'll be expected to communicate effectively across multiple channels!
- Cool Under Pressure: Challenging customer situations No problemyou stay calm, composed, and find the right solution every time.
- Tech-Savvy: You know your way around customer support software, CRM systems, and ticketing tools like a pro.
Power-Ups:
Why Join GameNation
- Be part of an innovative and forward-thinking company in the gaming industry.
- Work with a passionate team that values creativity and data-driven decision-making.
- Opportunity to grow your career in a fast-paced and exciting environment.
- Competitive salary and benefits package.
