Customer Support Executive

How to apply

Click on the link: https://jobs.gigin.ai/verifyin-ops-team-account/BEJ-dBAAcSuR9KXW

As a Customer Support Executive, you will be the first point of contact for our clients, providing timely and effective solutions to their inquiries and issues. You will play a vital role in shaping customer satisfaction and loyalty.

What You'll Do:

• Respond to customer inquiries via [mention channels, e.g., phone, email, chat] in a professional and empathetic manner.
• Troubleshoot and resolve customer issues effectively and efficiently.
• Provide accurate information about products, services, and policies.
• Document customer interactions and resolutions accurately in our system.
• Escalate complex issues to the appropriate departments when necessary.
• Contribute to improving customer service processes and procedures.
• Maintain a positive and customer-centric attitude at all times.

What We're Looking For:

• 0-1 year of experience in a customer-facing role (internships or volunteer work in customer service are also welcome).
• Excellent verbal and written communication skills in [mention primary language, e.g., Bengali and English].
• Strong active listening and problem-solving abilities.
• Patience, empathy, and a genuine desire to help customers.
• Basic computer proficiency and ability to learn new software.
• Ability to work effectively in a team environment.
• Enthusiasm and a proactive approach to tasks.

What We Offer:

• Competitive Salary: ₹10,000 to ₹12,000 per month.
• Full-time Employment: A stable and consistent full-time role.
• Growth Opportunities: Potential for career advancement within the company.
• Supportive Environment: A friendly and collaborative team culture.
• Training: Comprehensive training to equip you with the skills needed for success.
• Location: Conveniently located in Kolkata.