Customer Support Executive Full Time ( Onsite - Bangalore)

Company Description

Ditansource is an innovative freelancing platform committed to delivering comprehensive solutions with exceptional quality at optimal pricing. Our mission is to create a user-friendly platform that connects global talent and empowers young professionals to showcase and hone their skills. By fostering a diverse and skilled network of individuals, Ditansource enables clients to access exceptional talent worldwide. We are dedicated to supporting career growth and building a platform that enhances opportunities for professionals and clients alike.

Role Description

This is a full-time, on-site role located in Bangalore for a Customer Support Executive. Responsibilities include managing customer inquiries, providing timely resolutions, maintaining high levels of customer satisfaction, and ensuring customer concerns are addressed effectively. The role will involve offering online and on-call support, investigating technical issues, and collaborating with various teams to ensure seamless customer service.

Notice Period: 30 days

In probation notice period: 15 days

Probation Period: 6 months

Compensation: 15K to 20K (depends on interview and experience)

Incentive Plans:

Bonus List:

- Attendance bonus: ₹3000 for 3 weeks. If you attend all 4 weeks, get ₹3000 + 1 day's salary extra!

- Festival bonus/Govt holiday/ National holiday: Double pay

- Birthday bonus: Double pay (no deduction if you don't come to work)

- OT : paid on hourly basis

Deductions:

- Thursday-Monday holiday: 3x deduction

- Absent on festive/govt leaves/National holidays: 3x deduction

- Last-minute info: 3x deduction

- Late policy: One day a week, 15 min late is allowed. Daily late = half-day deduction

- Leaves: 1 sick leave allowed with proof; otherwise, there is a 3x deduction

Responsibilities:

• Handle incoming and outgoing customer calls in a professional manner.

• Troubleshoot and resolve device-related issues efficiently.

• Open, review, and respond to locker messages as required.

• Manage and coordinate group communications effectively.

• Collect and document customer feedback to help improve services.

The role may involve additional work as required to support business operations

Qualifications

• Proficiency in Customer Support, Customer Satisfaction, and Customer Service skills
• Experience providing Online Support or on-call assistance to address customer needs
• Knowledge of Technical Support practices and troubleshooting
• Strong communication skills, both verbal and written
• Customer-centric mindset and problem-solving abilities
• Ability to work collaboratively in a fast-paced, on-site environment
• Prior experience in a customer-facing role is an advantage
• Bachelor's degree or equivalent in a relevant field is preferred