Customer Support Executive (Fresher )

nosnia.ai

0-2 Years

Not Disclosed

Ahmedabad, India

Posted an hour ago
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Job Description

About Nosnia.ai

Nosnia.ai is an AI-powered SaaS platform that helps businesses automate communication, generate leads, and improve customer engagement through WhatsApp and omnichannel solutions.

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives.

Role Overview

As a Customer Support Executive, you will be responsible for assisting customers, resolving their queries, providing product guidance, and ensuring a smooth customer experience. This role is ideal for freshers who possess strong communication skills and a willingness to learn.

Key Responsibilities

Handle customer queries via chat, email, WhatsApp, and calls.
Understand customer concerns and provide timely resolutions.
Assist customers in using the Nosnia.ai platform effectively.
Escalate technical or product-related issues to the relevant teams.
Maintain accurate records of customer interactions and follow-ups.
Ensure customer satisfaction through professional communication.
Coordinate with internal teams for issue resolution.
Provide basic product demonstrations and guidance when required.

Required Skills

Excellent verbal and written communication skills.
Strong problem-solving and customer-handling abilities.
Basic computer and internet knowledge.
Ability to learn new software and technologies quickly.
Positive attitude and customer-centric approach.
Good organizational and time management skills.

Preferred Qualifications

Any Graduate (Freshers can apply).
Experience in customer service, telecalling, or support roles will be an added advantage.
Familiarity with CRM tools is a plus.

What We Offer