Skills:
Excellent communication skills, Problem-solving abilities, Empathy towards customers, Knowledge of company products/services, Ability to multitask, Patience in dealing with customers, Attention to detail, Technical troubleshooting skills,
We require Customer Support Executive (Female) with 6 months to 5 years experience for a fast growing E-Commerce company.
Role & Responsibilities
- Provide excellent customer service and support to clients via phone, email, and chat
- Resolve customer complaints and issues in a timely and professional manner
- Maintain a high level of product knowledge to effectively assist customers
- Collaborate with internal teams to ensure prompt and accurate resolution of customer issues
- Identify areas for improvement in customer support processes and recommend solutions
- Ensure customer satisfaction and retention through proactive communication and problem-solving
Preferred Candidate Profile
- Any Graduate with 6 months to 6 years experience in Customer Support
- Fluent in English and Tamil
- Freshers also will be considered, if they have excellent communication skills
- Available to join at short notice
Salary : Rs.16,000 to Rs.24,000 (Depending upon experience and skill set) + incentives + rewards
Location: Chennai - Guindy / T.Nagar
Office Hours : 10 am to 7 pm / Monday to Saturday - Cab not offered
Call 9381003750
