Job Description
Job Description:
We are looking for a dynamic and customer-focused Customer Support Executive to join our team at our Kanhangad office. The ideal candidate should possess excellent communication skills and a passion for providing exceptional customer service.
Key Responsibilities:
* Customer Assistance: Handle customer inquiries via phone, email, and chat, providing prompt and accurate responses to ensure customer satisfaction.
* Issue Resolution: Identify, troubleshoot, and resolve customer issues efficiently, escalating cases as needed to ensure timely resolution.
* Customer Relationship Management: Build and maintain positive relationships with customers, fostering trust and loyalty.
* Feedback Collection: Gather customer feedback to identify areas for improvement and relay this information to relevant departments.
* Reporting: Generate regular reports on customer issues, resolution timelines, and feedback for performance evaluation and improvement.
Skills and Qualifications:
* A degree in any relevant field.
* Excellent communication
* Ability to resolve issues and handle customer complaints professionally.
* Patience and a customer-first approach.
* Previous experience in customer support or a related field is a plus.
Fluent in English and Hindi.
Job Type: Full-time
Experience:
total work: 1 year (Preferred)
Pay: 15,000.00-18,000.00 per month
Work Location: In person
If you are passionate about helping customers, resolving issues, and contributing to a growing team, we would love to hear from you!
Apply now to join our team and make a positive impact on our customer experience!
