Customer Support Executive

Designation Business Coordinator / Sr. Business Coordinator

About Enrich Beauty

Founded in 1997 in Mumbai, Enrich Beauty has grown from a 270 sq ft salon in Mulund to one of India's leading unisex salon chains - with 100+ locations across Mumbai, Pune, Ahmedabad, Bengaluru, Surat, and Vadodara. Trusted by lakhs of customers every month, Enrich is more than a salon brand, it's a complete beauty ecosystem. Beyond its salons, Enrich runs the Enrich Academy - an internationally accredited beauty training institute (CIDESCO, CIBTAC & ARTH certified). At Enrich, we believe great experiences begin with great people. Join us and be part of a brand redefining beauty in India.

About the Role

We're looking for a driven and customer-first individual to join the Enrich Beauty team as a Business Coordinator. You'll be the voice of our brand - managing a high volume of inbound and outbound calls, coordinating appointments, resolving customer queries, and presenting the right products and offers to the right customers.

Key Responsibilities

Call Handling

Manage a high volume of inbound and outbound calls professionally and efficiently

Maintain accurate call logs, notes, and CRM entries after every interaction

Customer Query Resolution

Listen actively to understand customer concerns and provide prompt, accurate solutions

Follow up on open cases to ensure complete closure and customer satisfaction

Upselling & Offers

Achieve monthly upsell and cross-sell targets in a natural, consultative manner

Stay updated on Enrich current offers, new services, and product launches Appointment

Booking & Management

Book, confirm, modify, and cancel appointments accurately across salon locations

Maintain data integrity and accuracy across all booking platforms

Team Collaboration

Coordinate with salon teams and internal departments for a seamless customer experience

Contribute to a positive, high-energy team culture across all shifts

Eligibility Criteria

Minimum HSC (12th Pass) - any stream; graduates preferred

Excellent verbal communication skills in English and/or regional language

Strong multitasking ability and composure under high call volumes

Experience: Required Minimum 6 months in a Call Centre / Customer Support role

Working Days: 5 Days a Week Week Offs 2 Rotational

Week Offs: Weekdays Only (MonFri) Week-Off Exclusions Saturday, Sunday & all Public / Festival Holidays are mandatory working days

Shift Duration:10 Hours per day

Shift Window: Rotational within 9:00 AM 9:00 PM