Customer Support Executive - (English & Hindi Both Must)

KFintech hiring Bulk openings in our customer support team (Contact Center) at our Hyderabd Head Office.

Pls note - It is mandatory that candidates possess a strong proficiency in both Hindi and English;

Write in resume first page - Meeting Person - HR Lakshman

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Open Positions:  40 Nos.

Open Positions:

1.     Customer Support Associate (Voice Process) - (Fresher to 1 yr experience)

2.     Customer Support Sr. Associate (Voice Process) - (1- 3 yrs experience)

3.     Customer Support Executive (Voice Process) - (3-5 yrs experience)

4.     QA (Voice Process) - (3-4 yrs experience as QA)

Job Location: Nanakramguda

CTC:

           2 LPA (Associate - Fresher)

         2 LPA - 3.5 LPA (Associate / Sr. Associate / Executive )

Education: Min Graduation must

Job Timing: Regular Morning Shift (NO NIGHT SHIFT / NO ROTATIONAL SHIFT) & There is No Transport Provided

                          5 Days + Alternate Saturdays (2 Saturdays)

Job Description:

·        Answer inbound / outbound calls & respond to the customer emails

·        Manage and resolve customer complaints

·        Identify and escalate issues to supervisors

·        Provide product and service information to customers

·        Research required information using available resources

·        Research, identify and resolve customer complaints using applicable software

·        Document all call information according to standard operating procedures

·        Recognize, document, and alert the management team of trends in customer calls

·        Follow up customer calls where necessary

Job Specification:

1.     Candidate must have good command/proficiency in English & Hindi (Both)

2.    Minimum Graduation Must