Job Title: Customer Support Executive (CS Voice)
Company:EMERGE IT SOLUTION.
*ONLY CANDIDATE WHO CAN RELOCATE TO DUBAI
Job Type: Full-time.
Experience: Fresher (Preferred) or 6 months to 3 years in Sales.
Education: Graduation/Diploma (Mandatory).
Age Limit: Below 30 years.
Gender: Male/Female (Preferable).
CTC (Salary): As per market standards.
Language Skills: English (Mandatory), Kannada, Telugu,Tamil, Malayalam, Hindi (Preferred)
JOB DESCRIPTION
Objective of the company- Our Growing Company is in need of Fresh and experienced young talents who are aspiring to be Resourceful product executive who can perform in our company to increase profit levels to meet short term and long-term goals and who can study the demand trends in markets, identifies potential customers, reviews competitors initiatives and develops pricing strategies.
The product executive must communicate with people outside the company and establishes relationships with business partners. The product executive must think creatively and makes decisions.
FOLLOWING ARE THE DETAILS OF RECRUITMENT: -
CUSTOMER SUPPORT EXECUTIVE RESPONSIBILITIES INCLUDE:
Responding to customer queries in a timely and accurate way, via phone, email or chat
Identifying customer needs and helping customers use specific features
Analyzing and reporting product malfunctions
JOB BRIEF:
Languages- English, Kannada, Hindi, Telugu. (Min 1 languages)( English is mandatory)
. Educational Qualification- Any Graduates.
EMERGE Work Location Onsite Project (Includes Accommodation, food, visa and travelling expenditure) IT SOLUTION
Shifts-Rotational Shifts
If Candidate fails to relocate the cost incurred by the company on behalf of the candidate, So Candidate or the concerned team has to pay back.
Salary CTC- As per market standards.
Criteria of Recruitment - Male candidates who's age is not more than 28.
Immediate joining candidates are appreciated.
Should have a passport and double vaccinated certificate.
RESPONSIBILITIES:
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives
Requirements and skills
Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Excellent communication and problem-solving skills
Multi-tasking abilities
Perks and Benefits::
EMERGE provided by the company. Work Visa & Insurance will be provided by the company.
hree times Food (Veg and Non-Veg), accommodation, transportation.
Fixed Salary & Best in Industry Incentives & Commissions
Training in Bangalore with salary.
Direct Recruitment & no recruitment fees
Monthly 1 sick & 1 casual leave.
15 days yearly leave with flight charges reimbursement.
Tax free salary in UAE and Bonus
Website Link:
https://emergeitsolution.com/
