Customer Support Executive

EDU is an innovative organization offering an AI-powered ERP and LMS platform designed to revolutionize educational management. By integrating advanced technology, EDU helps educational institutions streamline administrative tasks, personalize learning experiences, and improve campus management operations. Our solutions provide smarter, data-driven methods to make education management more efficient, impactful, and accessible. We are committed to empowering educational institutions and shaping the future of education with cutting-edge tools and systems.

This is a full-time, on-site Customer Support Executive role based in Ludhiana. The Customer Support Executive will be responsible for assisting clients with inquiries, resolving customer issues, and ensuring a high level of satisfaction through efficient online and in-person support. The role entails addressing technical concerns, providing quality service, and maintaining excellent communication with customers to foster positive relationships and satisfaction.

• Experience in Customer Support, Customer Service, and Customer Satisfaction
• Proficiency in Online Support and providing Technical Support
• Strong problem-solving skills and the ability to resolve customer issues effectively
• Excellent verbal and written communication skills
• Ability to work collaboratively in a team and in a fast-paced environment
• Proficiency in using customer relationship management (CRM) tools
• Bachelor's degree or equivalent professional experience in a related field
• Familiarity with the educational technology sector is a plus