Customer Support Executive - EdTech

Location: Noida Sector 2 | Work Mode: Work from Office

Working Days: Tuesday to Saturday | Sunday & Monday: Fixed Off

Experience: 1years–2 years

Role Overview

We are looking for a Customer Relationship Executive to manage relationships with enrolled students, providing timely support, and ensure a smooth post-admission experience.

Key Responsibilities

• Act as the primary point of contact for enrolled students.
• Handle student queries and provide timely support.
• Resolve student concerns and coordinate with internal teams when required.
• Regularly follow up with students and maintain engagement.
• Update student interactions and records in CRM.
• Ensure a smooth and positive student experience.

Requirements

• Graduation or Post Graduation in any discipline.
• 1–2 years of experience in Customer Relationship, Student Support, Counselling or EdTech.
• Good communication and interpersonal skills.
• Strong follow-up and problem-solving skills.
• Comfortable handling student interactions over calls.