Customer Support Executive

Position: Customer Support Executive

Process: Domestic Process

Department: Customer Experience (CX)

Work Mode: Work From Office

Location: Plot No. 76-A, Phase IV, Udyog Vihar, Sector 18, Gurugram, Haryana – 122016

About the Role

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executives. The ideal candidate should possess excellent communication skills and a passion for delivering exceptional customer service.

Key Responsibilities

• Handle customer queries and provide timely resolutions.
• Deliver excellent customer support through voice processes.
• Ensure high levels of customer satisfaction and service quality.
• Maintain accurate records of customer interactions.
• Follow company policies, quality standards, and process guidelines.
• Collaborate with internal teams to resolve customer concerns effectively.

Interview Process

1. HR Round
2. Operations Round
3. Versant Assessment
4. Client Round

Required Skills

• Excellent verbal and written communication skills in English and Hindi.
• Strong customer handling and problem-solving abilities.
• Ability to work in a fast-paced environment.
• Good interpersonal and listening skills.

Eligibility Criteria

• Qualification: Graduation is mandatory.
• Experience: Freshers and experienced candidates are welcome to apply.

Compensation

• Freshers: ₹2.3 LPA CTC
• Experienced Candidates: ₹2.5 LPA CTC

Shift Details

• 24/7 Rotational Shift
• 6 Days Working with 1 Weekly Off
• For female employees: Shift window from 7:00 AM to 8:00 PM

Additional Information

• Cab Facility: Not Available
• Work Mode: Complete Work From Office

If you have excellent communication skills and are looking to build a career in customer support, we would love to hear from you.