Customer Support Executive - Domestic Voice Process

Description

We are seeking a motivated Customer Support Executive for our Domestic Voice Process team. The ideal candidate will be responsible for handling customer inquiries and providing excellent service to ensure customer satisfaction.

Responsibilities

• Handle customer inquiries via voice calls in a professional manner.
• Provide accurate and timely information to customers regarding products and services.
• Resolve customer issues and complaints effectively and efficiently.
• Maintain customer records and update information in the database as necessary.
• Collaborate with team members to achieve service goals and improve customer satisfaction.
• Follow up on customer interactions and ensure resolution of issues.

Skills and Qualifications

• Excellent verbal communication skills in English and Hindi or regional language.
• Strong problem-solving skills and ability to handle difficult situations with empathy.
• Basic computer skills and familiarity with CRM software.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Customer-oriented mindset with a passion for providing exceptional service.
• High school diploma or equivalent qualification; a degree in any field is a plus.