Customer Support Executive
Customer Support Executive
digivance solutions- Posted 4 hours ago
- Be among the first 10 applicants
Job Description
WE'RE HIRING | CUSTOMER SUPPORT Executive – CHAT
CHAT PROCESS
- Minimum 6 months of customer support experience
- BFSI experience preferred
- Strong written communication and customer-handling skills
- Ability to resolve customer queries efficiently over chat
KEY RESPONSIBILITIES
- Handle customer queries through chat .
- Understand customer concerns and provide accurate, timely resolutions
- Maintain high standards of customer experience and service quality
- Follow defined processes, SOPs, and compliance guidelines
- Document customer interactions accurately in the system
- Escalate complex issues to the appropriate team when required
- Meet defined quality, productivity, and customer satisfaction targets
Working: 5 Days a Week | Rotational Shifts
Week Off: Rotational
Cab Facility: Available within the hiring zone
Education: Graduation is mandatory
Interested candidates can Apply Now-
More Info
Key Skills
About Company
Skills:
Attention To Detail, Excellent problem-solving skills, Ability to handle high call volumes, Proficiency in using computer systems and software for customer management, Experience in customer support or a similar role, Strong communication skills in English
Skills:
online support , Organizational Skills, CRM Tools, Customer Support, Customer Service, Technical Support, Written Communication, Customer Satisfaction
Skills:
Customer Support, CRM knowledge, Basic Computer Skills, Spoken English communication, Problem-solving, Customer-handling
Skills:
Written Communication, Email Support, Live Chat Support, Night Shift Flexibility, Team Coordination, Customer Troubleshooting, KPI Awareness, Problem Solving, Time Management, Attention To Detail
Skills:
Good problem-solving ability, Professional customer-handling skills, Excellent verbal and written English skills, Strong listening and comprehension abilities, Ability to work in a target-driven and fast-paced environment, Ability to handle difficult customer situations professionally, Fluent English communication, Strong customer-service orientation