Customer Support Executive
Diensten Tech Limited- Posted 14 hours ago
- Over 50 applicants have applied
Job Description
Description
We are seeking a dedicated and enthusiastic Customer Support Executive to join our team. This role is ideal for freshers or entry-level candidates looking to start their career in customer service. As a Customer Support Executive, you will be responsible for providing exceptional support to our customers, addressing their inquiries, and ensuring a high level of customer satisfaction.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate information and assistance to customers regarding products and services.
- Resolve customer complaints and issues effectively while maintaining a positive customer experience.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other departments to ensure customer satisfaction and resolve issues efficiently.
- Identify opportunities for process improvements and recommend solutions.
Skills and Qualifications
- Excellent verbal and written communication skills in English and Hindi.
- Strong problem-solving abilities and a customer-oriented mindset.
- Proficiency in using customer support software and CRM systems.
- Basic understanding of product knowledge related to the services offered by the company.
- Ability to work in a fast-paced environment and manage multiple tasks effectively.
- Strong attention to detail and organizational skills.
Candidate who is good in written & verbal communication. Good call handling skills.
Support provided by a business or organization to its employees.
This is a voice process and the communication with the customer that can happen through phone, emails and through portal tickets.
Shift Time - Rotational Night
Work from Office
Location -
1.Vikhroli West, Mumbai.
2.Airoli, Mumbai.
Spotlight
- Office cab/shuttle
Bachelor Of Technology (B.Tech/B.E), Bachelor of Dental Surgery (B.D.S), Bachelor of Homeopathic Medicine and Surgery (BHMS), Bachelor of Science (B.Sc), Bachelors of Law (B.L/L.L.B), Bachelor in General Studies (BGS), Bachelor of Arts (B.A), Bachelor of Applied Science (BAS), Bachelor of Education (B.Ed), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Business Administration (B.B.A), Bachelor of Interdisciplinary Studies, Bachelor of Commerce (B.Com), Bachelor in Hotel Management (B.H.M), Bachelor of Architecture (B.Arch), Bachelor Of Pharmacy (B.Pharm), Bachelor of Music Education (B.M.E.), Bachelor of Social Work (B.S.W), MBBS, Bachelor of Health Science, Bachelor Of Computer Application (B.C.A), Bachelor of Liberal Arts (BLA/ALB), Bachelor of Music
More Info
Key Skills
About Company
Diensten Tech Ltd (DTL) is a leading IT service organization dedicated to delivering high-quality solutions across Professional Services, Corporate Training, Digital Content Solutions, and Managed Services. We help businesses accelerate digital transformation through skilled software engineers, flexible engagement models, and tailored technology solutions. Our Corporate Training division develops workforce capabilities in emerging technologies, enabling organizations to build smarter, future-ready teams. Our Digital Content Solutions provide scalable learning experiences through custom eLearning, gamification, and interactive content designed to address critical learning needs. With Managed Services, DTL oversees specialized applications, enhancing end-user capabilities while allowing internal IT teams to focus on strategic priorities. Through seamless execution and long-term partnerships, we consistently deliver measurable value to our clients.
