Responsibilities:
- Support business customers with their day-to-day operation queries, technical queries, in timely manner.
- Assist warehouse colleagues with operation, technical queries to ensure uninterrupted operations.
- Investigate and resolve client queries quickly and patiently.
- Work with carriers for distribution related issues, for prompt resolution to the customers.
- Understand customer specific offerings & workflow, and monitor the entire cycle and workflow to ensure uninterrupted service (Inbound to Last mile delivery)
- Proactively share any incidences/potential risk with the management team
- Monitor the inventory levels, keep updating the relevant stakeholders.
- Assist the warehouse in Stock take activities and audits.
- Collaborate with customer supply chain team, warehouse team, fulfilment management to drive improvement and enhance customer service experience.
- Prepare reports, run analysis for fulfilment customers and management team.
- Be thorough with documentation and should have a sound knowledge of Claims Process
- Support new implementations, customers, or new features in the testing environment.
- Collaborate closely with IT team for technical issues or enhancement deployments.
- Identify technology gaps in the process and portals and share the observations with relevant teams.
- Show strong initiative, attention to detail, and should have the ability to interpret and resolve problems.
- Must provide valuable insights, by running market research, to your team members and Business Partners.
- Must acquire new and modify existing knowledge to support a changing marketplace and workforce.
- Must implement plans with the purpose of achieving short- and long-term goals.
- Exhibit individual control over day-to-day responsibilities and work collaboratively with other Business units to accomplish encouraging results.
QUALITIES AND QUALIFICATI ONS:
- Graduate (Bachelor's degree from a recognized University in any discipline)
- Minimum 4 years of experience.
- Experience in Fulfilment operations and Ecommerce.
- Must have warehousing/fulfilment center back-end support, customer service experience.
- Must have a basic understanding of the IT infrastructure for ecommerce.
- Good communication skills verbal/written.
- Good with MS office (Excel, word, PowerPoint).
- Good reporting, and analytical skills.
