Customer Support Executive

Job Description : Customer Support Executive

Company:Deconstruct

Location: Bangalore – HSR Layout

Role Type: Full-time

About Deconstruct

Skincare that makes sense.

Deconstruct is a science-backed skincare brand built around one simple idea — skincare should be safe, sensible and honest.

We create effective, transparent products backed by science, while keeping the consumer at the centre of everything we do. As we continue to grow, we're looking for people who enjoy solving problems, talking to consumers and making every customer interaction count.

About the Role

We're looking for a Customer Support Executive to be the voice of Deconstruct and create a great experience for every consumer.

This isn't just about closing tickets, it's about understanding customers, solving their problems and turning conversations into consumer insights.

Key Responsibilities

• Handle customer queries through chat, email, and voice and provide timely and accurate resolutions.
• Assist customers with order-related queries, product information, returns, refunds, and other support requirements.
• Communicate with customers professionally and empathetically across all channels.
• Maintain accurate records of customer interactions and escalate issues when required.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Maintain service quality standards and achieve key metrics such as TAT, CSAT, and resolution rate.
• Identify recurring customer issues and share insights with the relevant teams to improve the overall customer experience.

Language Requirements

• Mandatory: Fluent in English and Hindi.
• Additionally (Ad: Fluency in at least one regional language such as Kannada, Telugu, Tamil, Bengali, Marathi, Gujarati, Malayalam, etc.

What We're Looking For

• 1–2 years of experience in customer support/customer service, preferably with experience across chat, email, and voice.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to multitask and handle customer queries in a fast-paced environment.
• Basic proficiency in computers and customer support tools/CRM platforms.
• Strong attention to detail and ability to manage multiple customer interactions effectively.

Why Deconstruct

• Work with a growing D2C skincare brand.
• Learn about skincare, consumers and D2C business.
• Opportunity to work cross-functionally and take ownership.
• Grow with a fast-moving startup.

If you enjoy solving problems, talking to people and making customers feel heard, we'd love to meet you.