Customer Support Executive

Company:Deconstruct

Location: Bangalore – HSR Layout

Role Type: Full-time

About Deconstruct

Deconstruct is a fast-growing, science-backed skincare brand focused on transparency, efficacy, and consumer trust. We are building high-performance products for modern consumers, with formulations that are rigorously tested and clinically proven.

About the Role

We are hiring a Customer Support Executive with 1–2 years of experience in customer support, preferably handling chat, email, and voice support. The ideal candidate should have excellent communication skills and be fluent in English and Hindi, along with at least one regional language.

The role will involve resolving customer queries, assisting with orders and products, and ensuring a smooth and positive customer experience across all communication channels.

Key Responsibilities

• Handle customer queries through chat, email, and voice and provide timely and accurate resolutions.
• Assist customers with order-related queries, product information, returns, refunds, and other support requirements.
• Communicate with customers professionally and empathetically across all channels.
• Maintain accurate records of customer interactions and escalate issues when required.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Maintain service quality standards and achieve key metrics such as TAT, CSAT, and resolution rate.
• Identify recurring customer issues and share insights with the relevant teams to improve the overall customer experience.

Language Requirements

• Mandatory: Fluent in English and Hindi.
• Additionally: Fluency in at least one regional language such as Kannada, Telugu, Tamil, Bengali, Marathi, Gujarati, Malayalam, etc.

What We're Looking For

• 1–2 years of experience in customer support/customer service, preferably with experience across chat, email, and voice.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to multitask and handle customer queries in a fast-paced environment.
• Basic proficiency in computers and customer support tools/CRM platforms.
• Strong attention to detail and ability to manage multiple customer interactions effectively.

Perks & Benefits

• Friendly and growth-focused work culture.
• Opportunity to work with a fast-growing skincare brand.
• Learning and growth opportunities within the organization.