Customer Support Executive

Customer Support Executive (Voice & Chat Process)

Location: Bangalore (In-Office Role)

Experience: 0–2 Years

What You'll Do

• Support customers through voice calls, chat, and email channels.
• Resolve customer queries with empathy, accuracy, and efficiency.
• Manage customer tickets and collaborate with internal teams to ensure timely resolutions.
• Deliver an exceptional customer experience while meeting defined SLAs.
• Contribute ideas to improve customer satisfaction and internal processes.

What We're Looking For

• 6 months–2 years of experience in customer support, customer success, or any customer-facing role.
• Strong verbal and written communication skills in English.
• Proficiency in Hindi, Tamil, Telugu, Malayalam or Kannada will be preferred.
• Excellent problem-solving, multitasking, and customer-handling skills.
• Ability to thrive in a fast-paced, target-driven environment.

Why Join Us

• Work across both Voice and Chat support functions.
• Be part of a collaborative and fast-growing team.
• Gain exposure to customer operations, CRM tools, and process improvement initiatives.
• Build valuable customer experience skills and accelerate your career.

Interview Process

Round 1: In-office interview (30 minutes)

Round 2: Assignment to be completed after successfully clearing Round 1

Round 3: In-office discussion with our General Manager (Cultural Fitment Round)

Note: The FRND team works 6 days a week, with one rotational day off.

If you're passionate about helping customers and creating meaningful experiences, we'd love to hear from you!