Customer Support Executive D2C

casegear

1-3 Years

Not Disclosed

Gurugram, Gurugram, India

This job is no longer accepting applications

Job Description

We're Hiring: Customer Support Executive | D2C

Location: Gurugram, Haryana

Experience: 1–3 Years

Work Type: Full-Time | 6 Days a Week

Timing: 10:00 AM – 6:00 PM

About the Role

CASEGEAR is looking for an experienced Customer Support Executive with a background in D2C / E-commerce brands. The ideal candidate should understand online customer journeys and be comfortable handling queries across multiple channels.

Key Responsibilities

Handle customer queries through calls, WhatsApp, email & ticketing systems.
Resolve issues related to orders, deliveries, NDR, RTO, returns, exchanges & refunds.
Manage orders and customer information on Shopify.
Track shipments and resolve delivery issues using Shiprocket.
Handle calls through IVR / cloud telephony tools.
Coordinate with logistics, warehouse and internal teams for quick resolution.
Maintain support tickets, follow-ups and customer feedback.

What We're Looking For

1-3 years of Customer Support experience, preferably with a D2C / E-commerce brand.
Hands-on experience with Shopify & Shiprocket.
Familiarity with ticketing software and IVR tools.
Good communication skills in English & Hindi.
Strong problem-solving skills and a customer-first attitude.

D2C brand experience with hands-on Shopify, Shiprocket and ticketing software experience will be strongly preferred.

Apply: Send your resume to [Confidential Information]

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