Job title: Executive - Customer Support
Experience: 1 - 3 Years
Job Description
- Identifying and assessing customers needs.
- Responding promptly to customer inquiries through calls/email/chat and provide accurate, valid, and complete information.
- Acknowledging and resolving customer complaints coordinating with different internal departments.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Building sustainable relationships and trust with customers through open and interactive communication.
Required Skills
- 1 - 3 years of experience in a customer support role, preferably in an international voice process.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficient in using customer support software and tools
