Key Responsibilities:
1. Customer Support:
- Respond promptly to customer inquiries via phone and email in a professional and courteous manner.
- Identify and assess customers needs to achieve satisfaction, striving to provide accurate and compliant solutions.
- Handle and resolve customer complaints, providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep accurate records of customer interactions, transactions, comments, and complaints.
2. Sales:
- Engage with customers to promote and sell products/services.
- Identify upselling and cross-selling opportunities during customer interactions, effectively communicating product features and benefits.
- Meet or exceed sales goals and performance metrics on a consistent basis.
3. Product Knowledge:
- Maintain in-depth knowledge of our products/services, pricing, and promotions to confidently address customer inquiries and promote sales.
- Provide feedback and insights gathered from customer interactions to help improve products, services, and processes.
4. Qualifications:
- Any bachelors degree, or in a related field preferred.
- Proven work experience in customer support or sales role.
- Excellent communication and presentation skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask, prioritize, and manage time effectively.
- Self-motivated and results oriented.
Role:Customer Engagement
Industry Type:Software Product
Department:Sales & Business Development
Employment Type:Full Time, Permanent
Role Category:Sales Support & Operations
Education
UG:Any Graduate
