Customer Support Executive

About Brillare -

Brillare is a home grown personal care brand founded by a renowned formulation scientist and led by a strong management team from Tier 1 institutions and advised by industry leaders from digital, e-commerce and FMCG space.

We are the first Zero Dilution brand in India with 100% natural, safe and cruelty-free products. Being one the fastest growing D2C brand, we have a strong presence across D2C website, 15 online marketplaces, exclusive brand outlets and premium salon chains. We are financially backed by Emami, 2500+ cr. leading FMCG Company.

We are an organization that values and nurtures dynamic, fast-paces, high-growth environments.

Entrepreneurial spirit: We are imaginative, we take initiative, and we take ownership. We love challenges and learn from our mistakes faster to move forward together. Our unwavering focus is to provide our consumers with best in class products, always.

Consumer Obsession: We are a growing team with ambitious goals and driven by only one principle - Consumer first. Nothing else. Nothing more.

Collaborative environment: We are positive, open-minded, and value everyone's idea. No complex hierarchies or red tape, we work as one team and combine our collective strengths.

To discover more about us, please check out at https://www.brillare.co.in/

Job Title: Customer Support Executive

Reporting To: Digital Marketing Manager

Location: Ahmedabad (Head Office)

Roles & Responsibility -

• Responsible for making outbound calls and regular follow up on leads assigned.
• Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.
• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise

Skills Required

Candidate must be efficient in basic speaking & writing ability in English

Strong problem-solving skills

Attention to detail and ability to prioritize effectively

Bachelor's degree or higher in any field

Prior experience in customer support or related field is preferred

We are looking some who is -

A quick learner and self-starter

Hungry to outperform in a fast-growing environment